Shipping policy

At MØDØ HAZE, each product is prepared specifically after the order is placed. We currently ship to the United States and Mexico.

Order processing

Orders normally require 2 to 7 business days for preparation and production before shipping.

Business days exclude Saturdays, Sundays, and public holidays. During high-demand periods, launches, promotions, or holidays, processing may take longer than usual.

Once an order has shipped, the customer will receive an email with available tracking information.

Estimated delivery times

Approximate times, including preparation and transit, are:

United States: 5 to 15 business days.
Mexico: 7 to 20 business days.

These are estimates, not guarantees. Delivery times may vary depending on the product, supplier, location of the production facility, destination, carrier, season, and possible customs inspections.

Items in the same order may be produced at different facilities and arrive in separate packages. In these cases, customers do not need to place another order and may receive more than one tracking number.

Shipping costs

Shipping costs are calculated according to the destination country and the type and number of products in the order.

The applicable shipping cost is shown during checkout before the customer confirms the purchase.

Order tracking

When an order ships, tracking details will be provided by email when available.

It may take 24 to 72 hours for the carrier's tracking system to show the package's initial movement.

Delays

MØDØ HAZE cannot guarantee exact delivery dates and is not responsible for delays caused by:

  • Shipping carriers.
  • Weather conditions.
  • Holidays or high-demand periods.
  • Customs inspections or procedures.
  • Logistical issues.
  • Events outside our control.

If an order goes significantly beyond the estimated timeframe, the customer may contact us so we can review the tracking details.

Incorrect or incomplete addresses

Customers are responsible for providing a correct and complete shipping address before completing their purchase.

MØDØ HAZE is not responsible for orders that are undelivered, returned, or lost because of:

  • Incorrect or incomplete addresses.
  • Postal code errors.
  • Missing apartment, unit, or street numbers.
  • Incorrect information provided by the customer.

If you notice an error in your address, contact us as soon as possible. We cannot guarantee changes once the order has started processing or has shipped.

Customers may be responsible for costs associated with reshipping due to incorrect information they provided.

Customs, taxes, and import fees

Orders shipped to Mexico may be subject to taxes, duties, customs inspections, or other charges imposed by the relevant authorities.

When these charges are not included at checkout, they are the customer's responsibility. MØDØ HAZE does not control or determine the amount of these charges.

Packages marked delivered

If tracking shows an order as delivered, the customer should check:

  • The mailbox and surrounding property.
  • With family members, neighbors, or building staff.
  • With the carrier responsible for delivery.

MØDØ HAZE will review each case individually, but cannot guarantee a replacement or refund when official tracking confirms that the package was delivered successfully.

Lost packages

If tracking shows no movement for an extended period or the order appears to have been lost in transit, the customer should contact us so that we can investigate with the supplier or carrier.

Contact

For questions about shipping or tracking, please contact us:

Email: modohazeshopoficial@gmail.com