Refund policy
At MØDØ HAZE, every garment is prepared specifically after an order is placed. For this reason, we do not accept returns or exchanges due to an incorrect size or color selection, a change of mind, or personal preference.
We recommend carefully reviewing the size guide, selected color, and product details before completing your purchase.
Damaged, defective, or incorrect products
We will accept a claim if the product:
- Arrives damaged.
- Has a manufacturing defect.
- Has a printing error.
- Differs from the product ordered.
- Arrives in a different size or color from the one specified in the order.
To request assistance, you must contact us within 7 calendar days of order delivery.
Email us at: modohazeshopoficial@gmail.com.
Include the following information:
- Full name.
- Order number.
- Description of the issue.
- Clear photos of the entire product.
- Detailed photos showing the damage, defect, or error.
- A photo of the garment label, where applicable.
- A photo of the packaging received if it is damaged.
After reviewing the information, we will notify you whether the claim has been approved. Where appropriate, we may offer a replacement product or a refund.
Do not return any product before receiving our instructions and authorization.
Incorrect sizes and changes of mind
We do not accept returns, exchanges, or refunds when:
- The customer selected the wrong size.
- The customer selected the wrong color.
- The customer no longer likes the product.
- The customer changed their mind after making the purchase.
- The product was used, washed, altered, or damaged after delivery.
- The order contains incorrect shipping information provided by the customer.
Measurements may vary slightly due to manufacturing. Colors may also appear somewhat different depending on the screen, lighting, or device settings.
Cancellations and modifications
Orders begin processing shortly after confirmation. Requests to cancel or change an order must be sent as soon as possible to modohazeshopoficial@gmail.com.
We cannot guarantee that a cancellation or modification will be possible once an order has entered production or has shipped.
Lost packages or packages marked delivered
If your order has not arrived within the estimated timeframe, contact us so we can review the tracking information.
MØDØ HAZE is not responsible for orders sent to an incorrect address provided by the customer.
If tracking shows a package as delivered but you have not received it, please first check:
- Your mailbox and the surrounding property.
- With family members, neighbors, or building staff.
- With the carrier responsible for delivery.
We will review each case individually, but we cannot guarantee a replacement or refund when official tracking shows that the package was delivered successfully.
Approved refunds
When a refund is approved, it will be issued to the original payment method. The time it takes to appear in your account depends on your bank or payment provider.
Original shipping charges are non-refundable, except when the order arrived damaged, defective, or incorrect due to an error attributable to MØDØ HAZE or our supplier.
Contact
For questions about returns, replacements, or refunds, please contact us: